Cancellations happen on both sides. Handling them professionally protects your rating and your income.
Set a clear policy
Choose a cancellation policy that matches your home and communicate it up front so there are no surprises.
If a guest cancels
Respond kindly, apply your policy, and reopen the dates immediately on your owner dashboard to rebook.
If you must cancel
Avoid it whenever possible — give plenty of notice, help the guest find an alternative, and keep your calendar accurate to prevent double-bookings.
Ready to start hosting? List your property in minutes, browse live stays, visit the Host hub, or manage everything from your owner dashboard.