Most guests are wonderful, but the occasional tricky situation tests every host. Calm, documented professionalism is your best tool.
Set expectations early
Clear house rules and a friendly welcome prevent most issues. State quiet hours, guest limits and no-party policies up front.
Stay calm and on the record
Keep communication in chat so everything is documented. Address concerns politely and propose a concrete solution.
Escalate when needed
For serious issues, follow platform support steps and keep records from your owner dashboard. Screening via Request to Book reduces risk for new listings.
Ready to start hosting? List your property in minutes, browse live stays, visit the Host hub, or manage everything from your owner dashboard.