Response time is one of the strongest signals of a great host. Fast, friendly replies win bookings and better reviews.
Aim for under an hour
Turn on email notifications so every request reaches you immediately. Even a quick “Thanks, checking and confirming shortly” keeps the guest engaged.
Have templates ready
Save short replies for common questions — check-in time, parking, Wi-Fi speed, nearby food. Personalise the first line so it never feels robotic.
Confirm clearly
When you approve, restate the dates, price and check-in plan. Manage every request and conversation from your owner dashboard.
Ready to start hosting? List your property in minutes, browse live stays, visit the Host hub, or manage everything from your owner dashboard.