Dealing with difficult guests

Dealing with difficult guests

Most guests are wonderful, but the occasional tricky situation tests every host. Calm, documented professionalism is your best tool.

Set expectations early

Clear house rules and a friendly welcome prevent most issues. State quiet hours, guest limits and no-party policies up front.

Stay calm and on the record

Keep communication in chat so everything is documented. Address concerns politely and propose a concrete solution.

Escalate when needed

For serious issues, follow platform support steps and keep records from your owner dashboard. Screening via Request to Book reduces risk for new listings.


Ready to start hosting? List your property in minutes, browse live stays, visit the Host hub, or manage everything from your owner dashboard.

Managing your availability calendar

Managing your availability calendar

An accurate calendar is the backbone of stress-free hosting. It prevents double-bookings and keeps your listing visible.

Block what you cannot host

Mark personal use, maintenance and existing tenancy dates so guests only request open nights.

Open as far ahead as you can

Longer availability windows capture early planners and long-stay guests searching Stays weeks in advance.

Review weekly

Check upcoming dates every week and adjust pricing for demand. Manage availability and bookings from your owner dashboard.


Ready to start hosting? List your property in minutes, browse live stays, visit the Host hub, or manage everything from your owner dashboard.

Writing a house manual and local guide

Writing a house manual and local guide

A good house manual answers questions before guests ask them — saving you messages and earning better reviews.

The essentials

Wi-Fi name and password, how to use the AC, geyser, washing machine and kitchen, trash schedule, and check-out steps.

Your local guide

Share your favourite restaurants, cafes, grocery stores, ATMs, pharmacies and the nearest metro stop. Personal picks beat generic lists.

Keep it handy

Leave a printed copy in the home and send a digital version through chat. Update it as you learn what guests ask most.


Ready to start hosting? List your property in minutes, browse live stays, visit the Host hub, or manage everything from your owner dashboard.

Safety and security for hosts and guests

Safety and security for hosts and guests

A safe home is a bookable home. A few sensible measures protect your guests, your property and your peace of mind.

Home safety basics

Working smoke detector, fire extinguisher, first-aid kit, and clearly labelled electrical and gas controls. Note emergency numbers in your manual.

Secure access

Use a smart lock or change codes between guests, and keep spare keys with a trusted neighbour or co-host.

Vet and document

For new listings, Request to Book lets you screen guests first. Keep records of bookings and communication in your owner dashboard.


Ready to start hosting? List your property in minutes, browse live stays, visit the Host hub, or manage everything from your owner dashboard.

Amenities guests in Bengaluru expect

Amenities guests in Bengaluru expect

Bengaluru guests — techies, families and travellers — have clear expectations. Meeting them lifts your ranking and reviews.

The non-negotiables

Fast, reliable Wi-Fi, power backup (inverter/UPS), clean water, AC, and a well-equipped kitchen. These are make-or-break in our listings.

Work-friendly extras

A proper desk and chair, good lighting and quiet help you win long-stay professionals near the tech parks.

Comfort and convenience

Parking, washing machine, housekeeping and easy metro access. List every amenity accurately on your listing so guests can filter for them.


Ready to start hosting? List your property in minutes, browse live stays, visit the Host hub, or manage everything from your owner dashboard.

Handling cancellations gracefully

Handling cancellations gracefully

Cancellations happen on both sides. Handling them professionally protects your rating and your income.

Set a clear policy

Choose a cancellation policy that matches your home and communicate it up front so there are no surprises.

If a guest cancels

Respond kindly, apply your policy, and reopen the dates immediately on your owner dashboard to rebook.

If you must cancel

Avoid it whenever possible — give plenty of notice, help the guest find an alternative, and keep your calendar accurate to prevent double-bookings.


Ready to start hosting? List your property in minutes, browse live stays, visit the Host hub, or manage everything from your owner dashboard.

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